Why has my site suddenly stopped working?
Published: October 16, 2012


Your site has been working fine for months and suddenly it stops working and displays an error page or a blank white screen. First you call your Website designer / developer and find out that they have not made any changes in weeks. What's going on? The site was fine last night.

There are only two real possibilities here:

1. Hackers have broken into your website and/or your website server and have done something to break your website.

  • Assuming you have a copy of your entire website, first delete ALL the current files to ensure you get all the hidden hacker files as well.
  • Try re-uploading a clean copy of your website and website database or call your host company and ask them to roll it back a few days.
  • Change all your ftp and hosting c-panel passwords using a 10 digit random password generator.
  • Update your website software to the latest version and install all new security patches.
  • Limit access to your server to only those that really need it.
  • Buy and install a quality website security software like the Website Guardian.

2. Your host company has upgraded their server software or made some other change to their servers, breaking your website in the process.

  • Call your host company to see if you can find out what they did. Often they will deny doing anything because they do NOT wish to be responsible for fixing it. If your host is willing to fix it...consider yourself one of the lucky ones!
  • If you see the errors displayed on your screen then research them on Google and see if you can fix them yourself.
  • If your screen is blank then download the apache error files and try to fix them one by one using Google as a reference.
  • If you cannot make heads or tails of it then contact the Website Troubleshooter to help.

Customer Reviews:

FIVE STARS + It's true, this is the place to go fo
FIVE STARS + It's true, this is the place to go for your web site needs. In my case, Justin fixed my problem immediately. It's such a comfort to know that I can reply on these people for any and all my web needs. You will not find a better team anywhere.
Paul Adler
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Paul Adler
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We reached out to Rich and his team at Computer Ge
We reached out to Rich and his team at Computer Geek in July 2021. We were in desperate need of help because our former website design agency left us hanging with major website issues that needed immediate attention. Rich and his team were extremely helpful and quick to come to our rescue! They have helped us with numerous projects that have helped our SEO. Our sales have increased 30% since coming to Computer Geek. We've been working with them for about nine months now and are very pleased with their response time and helpful manner. Rich has proven himself to be trustworthy and dependable. We feel valued as a customer and look forward to continuing a relationship with Computer Geek.
Leigh Hutchens
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Leigh Hutchens
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Just to say thank you for all the hard work. I can
Just to say thank you for all the hard work. I can't express enough how great it's been to send projects and they get done. Beyond that, your ability to work with three different folks in a personable way really has been a game changer for us. The improvements to our business because of your hard work have been significant.
Curtis Williams
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Curtis Williams
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I would certainly like to recommend that anyone pu
I would certainly like to recommend that anyone pursing maintenance for a website to contact The Computer Geek. I have been using another company to do some maintenance on my site with moderate success. There were issues that were evidently beyond what could be handled by them. However, the professionals at The Computer Geek had them addressed and rectified in no time at all. The Computer Geek approached all of my requests focusing on my goals and the needed performance. Then, once versed, presented me with a very reasonable price. Once the projects were in motion, I found that the tasks were achieved before I expected, with professional results. Also, in one instance where The Computer Geeks brought an issue to my attention that I would have likely overlooked. This was accompanied by a recommendation on how to solve the issue. Overall The Computer Geeks exceeded my expectations!
David Pappas
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David Pappas
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I have a important website dedicated to the local
I have a important website dedicated to the local high school going back nearly 100 years. It was suddenly infected with a virus. Rich at Computer Geek fixed it within an hour. I cannot recommend him enough. I hope it's not for a long time, but the next time I need help, Rich is who I'm gonna call.
Eric Williams
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Eric Williams
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WOW! I have been wracking my brain for the past 30
WOW! I have been wracking my brain for the past 30 days trying to figure out who was hosting my company's website the domain owner, etc. Yesterday, when I googled for help and I clicked on the link to computer-geek.net and picked up the phone and called them. Rich answered and from there it was smooth sailing!
Rhonda Harding
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Rhonda Harding
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A note to let you know how much I appreciate your
A note to let you know how much I appreciate your team's work. Justin is on top of quickly solving any issues, making changes, reliable. Finding you was one of the luckiest days of my 74 years. I'd be honored if you'd add me to your list of references. And please stay healthy and in business. I got enough headaches from other folks.
Dan Cutrer
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Dan Cutrer
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We discovered an issue with our Oscommerce cart pr
We discovered an issue with our Oscommerce cart processing images. It is about 14 years old and heavily modified. Looking on google for some expert help I found Rich and reached out to him. We received a response the same day. The next day his team was working on our issue and was able to solve it within a few hours. Price was reasonable and we are very appreciative to find a competent and professional oscommerce expert to help successfully troubleshoot our issue.
Phillip Sirota
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Phillip Sirota
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I'm very new to the whole idea of having a website
I'm very new to the whole idea of having a website / blog. I used Bluehost.com and WordPress.org to create Thepredatorhunter.com and then managed to wreck it. On a Sunday morning I opened chat box with Rich and within a few hours everything was fantastic! This isn't just a company for big biz, if your new and small, The Computer Geek can help you out. In trouble? Stop fretting and start typing in the chat box. You will be glad you did!
Dennis Gilmore
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Dennis Gilmore
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"I worked with Rich because my website was not wor
"I worked with Rich because my website was not working due to being old and out dated. Rich explained to me the cause of the problems and gave me different options to fix the problems. Rich was able to get my website up and running very quickly and would not even charge me! I am so impressed with Rich's honesty. When it comes time I will be calling on Rich to update my site. He has earned a loyal customer. Thanks Rich!!"
Jason Knuth
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Jason Knuth
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