Frequently Asked Questions

FAQ Page
FAQ Page

To assist you in getting the most from your search for answers The Computer Geek has prepared a growing list of frequently asked questions. If you do not find the answers you are looking for please don't hesitate to Contact us. We look forward to your questions and are constantly working to make your investment in our services a positive one.

Where Do I Begin? - Call us at 905-426-1784 to speak to a Computer Geek Consultant or Email Us at Contact us.

How Long Will It Take To Build My Site? - While every site differs in scope, we complete most projects within 30 days. We often complete our projects much quicker than that. As quick as five - six days for a simple site.

Will You Do Work On My Existing Website? - Upgrading or changing your existing site is one of our Specialties. We usually work for a set fee or an hourly rate. All of our quotes are firm and we stick by them.

What Are The Payment Terms? - 50% is due at the start of the project and 50% is due upon completion.

Can I Make Future Upgrades To My Site? - Yes. Incremental upgrades or redesigns can be performed. After the initial design all changes are based on an hourly rate.

Why should I register a domain name? - Yes, a domain name is required. This is the address that people will find your website. Many organizations find it useful to have an e-mail address or URL (i.e.:www.your-name.com) that is similar to their company name. A domain name allows you to receive e-mail at a customized e-mail address. If your organization's name is Example, Inc., you could register the domain name EXAMPLE.COM and your e-mail address could be anything@example.com. Your customers would also be able to access your organization's WWW site by visiting "www.example.com" with their Web browser and sending e-mail to anything@example.com.

How much does a domain name cost? - We usually include the cost of the domain name in with the site as a FREE bonus for dealing with the Computer Geek.

How can I determine whether the domain name I want is available? - As a Free Service to our prospective customers The Computer Geek provides easy access to the InterNic database to conduct a domain name search for you. In addition to searching the InterNic's Whois database, The Computer Geek can assist you in selecting an effective name for your professional or personal needs.

What is a virtual host and do I need one? - To have a full-time Internet presence, your organization needs to have specially configured computers that are connected to the Internet full-time. The associated costs can be quite costly, depending on your connection speed, software and hardware configuration, along with maintenance requirements. A virtual hosting service relieves your organization from the burden of having dedicated hardware/software and human resources devoted to this. At the same time, virtual hosting services will give your organization a realistic and full-fledged Internet store-front to the rest of the Internet. Since your electronic store-front actually resides on a hosts computers, not yours, it's virtual. This is where the name "virtual host" comes from.

Specifically, a virtual hosting service provide the following:

  1. www.your company.com - a virtual Web server for your company
  2. ftp.your company.com - a virtual anonymous ftp server for your company. This allows you or your web designer to upload or download information to your web site.
  3. E-mail forwarding - you can have your e-mail address as anything@your company.com forwarded to your real e-mail address(es).

The above three comprise a true Internet presence package.

Depending on your hosting company's e-mail forwarding setup, you can have arbitrary e-mail aliases. A few examples: support@your company.com, sales@your company.com, info@your company.com, Webmaster@your company.com, personnel@your company.com. They are all forwarded to your real e-mail address(es) transparently.

The Computer Geek has a dedicated server that is:

  1. Best price/feature ratio you could possibly find on Internet.
  2. Fast redundant OC3 direct lines link to Internet Backbone.
  3. 7x24 Technical support with 99.9% network uptime.
  4. Complete web-based control center to get full control of your website.
  5. Support most features you need to build your website like CGI/PERL/PHP/SSI/SSL/MYSQL.

What should a professional web site include? - A professionally designed web site will include several common characteristics. As professional web designers it is our job to ensure that these characteristics are included in your web site. As a matter of reference we have included partial list of these points for your consideration.

File Size & Content Distribution
With a wide range of browsers, computer types, and modem speeds it is important to have your web pages load quickly and correctly. Failure to do so will result in a loss of potential visitors and in many cases cause their browser to crash. Eliminating this problem is a matter of professional design and programming. As a consideration keep in mind that your web pages should not be overdone with graphics, advanced design features, or content. The Computer Geek can assist you in establishing the perfect medium.

Clarity & Focus
Statistics for Internet users show that the average person spends only 7 seconds on each page. Designing a successful web site should always begin with complete focus and clarity of your message. Before submitting content or drafts to your designer we recommend that you consider the content of your message completely. The Computer Geek can then assist you in developing a web site that will effectively engage visitors with the content and message provided by your web site.

Quality of Content
Consider the follow questions when developing the content for your web site. Does your site contain useful information? Can a potential customer who is new to your business understand what you are selling? What purchasing decision do you want them to make at your web site? Are you giving them information to make that decision? And finally, is your site compelling? A site without solid content or engaging exploration will likely produce little results. If you have any questions regarding the content of your proposed, or existing web site, The Computer Geek can help.

Quality of Graphics & Color
For your web site to effectively stand out in today's market it is important that the use of colors and graphics are compelling and well structured. While the job of producing professional graphics should be left to your designer it is helpful to consider the following questions when compiling your materials or suggestions for your web site.

  1. Does the content of your images or suggestions support your message?
  2. Is there an effective color scheme or do your images clash with one another?
  3. Do the graphic elements enhance your web site through navigation or meaning, or do they cloud your message with distract?

Consistency
Consistency will give your web site a professional look and allow visitors to comprehend and effectively navigate your pages content. The Computer Geek place a great deal of importance in designing our customers web sites with a compelling yet consistent look. The result will be a professional web site that allows visitors to quickly navigate your web site to find relevant information. You can assist your designer by selecting materials that support your basic image or message.

Personality or Appeal
A successful web site will always reflect the personality or selected marketing image of its owner. As a result of the Internet's level playing field a professionally designed web site that demonstrates a good use of charisma can compete with even your industry's leading companies. You may have more to say than your competition, but without charisma your web site may never reflect it.

Customer Reviews:

My sites were hacked on July 22nd and Bluehost shu
My sites were hacked on July 22nd and Bluehost shut them all down till I could get them cleaned. It couldn't happen at a worse time. I didn't have the time, money or patience to deal with any of it, so I let them sit dead for 6 weeks. I wasn't happy with the company Bluehost recommended to fix them, so I spent that time looking around for other solutions. That brought me to computer-geek. I spent time looking through everything and must have read nearly 100 testimonials. I was sold, but still didn't feel like dealing with my sites. When I finally contacted CG, I worked with Rich Agnew to get everything going. Loved working with him. He was patient, explained things well and within minutes of sending him a startup fee he was working on the sites. Within 24 hours everything was back up and running again. 25 years ago I walked away from computer consulting. I know what a chore it can be both fixing things and working with customers to get that done. Might be why I just let things sit for 6 weeks, didn't feel like reliving any of that. Working with Rich got rid of all the hesitancy I had. If something ever goes wrong again, the only thing that would stop me from calling CG immediately would be cash flow. I'll call them ASAP once that is resolved. If my sites ever progress from hobby sites to money makers, I'll be contacting CG to see what else they can do. I highly recommend anyone reading this that needs help to do the same.
Ken Gortowski
Published:
Ken Gortowski
keng@kengortowski.com
I highly recommend Computer Geek. They responded q
I highly recommend Computer Geek. They responded quickly and are very easy to work with. Rich really took the time to listen and then gave me a quote before the work was started. I will use them again and again.
Cathy Graziano
Published:
Cathy Graziano
cathy@nationaldancefoundation.org
Anyone running a small business these days knows t
Anyone running a small business these days knows that Digital marketing is the back bone of any service related business and it's something we've struggled with for years before connecting with Rich. The Computer Geek Web Development & Hosting have helped us gain a competitive edge in our field and Rich has been so easy to deal with and he really knows what he's doing. Even in a tough year like COVID-19 our sales are up from last year. We would like to think Rich And his team for implementing all the changes that we needed for our website with such successful results.
Grant Dainty
Published:
Grant Dainty
grant@twintechheating.ca
Richard (The Computer Geek) has been extremely pro
Richard (The Computer Geek) has been extremely prompt with his replies, honest, very cordial, and most importantly, gets the job done quickly and professionally - a dream come true. He fixed my website in a day and I am so grateful. I've dealt with developers who charge an arm and a leg, but his fees are very fair. I've felt very comfortable working with Richard, and highly recommend him without any reservation.
Cynthia Yi
Published:
Cynthia Yi
cyi320@yahoo.com
Small town, small cemetery with a board of volunte
Small town, small cemetery with a board of volunteers that are not computer savvy! Computer-Geek and Rich Agnew got our website cleaned up, updated and working fantastically! Fixed website up in a very short time, was extremely reasonable, and was very pleasant to deal with! Highly recommend !!!
Jane Neufeld
Published:
Jane Neufeld
delawarecemetery@gmail.com
What a relief to know that there is a trusted reso
What a relief to know that there is a trusted resource to get your website back up and running in an emergency. The Computer Geeks quickly diagnosed and corrected the problem and had our website up and running in short order. I highly recommend The Computer Geek Company and would not hesitate to use their services in the future.
Donna Roth
Published:
Donna Roth
donna.vvinyl@gmail.com
I've built and managed my websites for several yea
I've built and managed my websites for several years but recently reached a point where my website was running so slowly that I had no idea where to turn. I discovered the Computer Geek website and took a chance of trusting the other great reviews there. I met Rich through the chat service on the site and he was very responsive. Within an hour of him having access to my site, he was working on the problem. He improved my site speed and identified the next steps I would need to improve the speed substantially. I highly recommend this service! Quick response, knowledgeable, reasonable rates, and available on an as-needed basis (no contract). I now have a "computer guy"! Thanks, Rich!
Shirley Alarie
Published:
Shirley Alarie
shirleyalarie@gmail.com
Very fast, professional service with excellent com
Very fast, professional service with excellent communication throughout. Service exceeded my expectation, and the end result was just what I needed.
Oliver Harris
Published:
Oliver Harris
oliharris801@hotmail.com
My large Drupal 8 site was down for 5 days. I cont
My large Drupal 8 site was down for 5 days. I contacted Rich on a Friday evening at 2200 hrs CET, provided the access codes and less than 30 minutes later it was fixed. I have been online since 2003 and I have never seen work like this, Rich is a true Pro and I will definitely recommend Computer Geeks to all friends and colleagues. Many thanks, Jeremy - UK
Jeremy Insole
Published:
Jeremy Insole
jeremy@interyachtcharter.com
We were in a pinch and needed a new website built
We were in a pinch and needed a new website built fast. We stumbled upon The Computer Geek and reached out to them for a consultation. After the first call we felt it was a no brainier to go with them to build our site. The professionalism was second to none. Rich and his team built our new site with lightning speed and provided exceptional communication. We love the new website! Thank you for your professionalism, amazing communication, and always going above and beyond for us. We look forward to working with you in the future.
Keith BERARD
Published:
Keith BERARD
keith.berard@gmail.com
[Read More Testimonials Here]

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