Frequently Asked Questions

FAQ Page
FAQ Page

To assist you in getting the most from your search for answers The Computer Geek has prepared a growing list of frequently asked questions. If you do not find the answers you are looking for please don't hesitate to Contact us. We look forward to your questions and are constantly working to make your investment in our services a positive one.

Where Do I Begin? - Call us at 905-426-1784 to speak to a Computer Geek Consultant or Email Us at Contact us.

How Long Will It Take To Build My Site? - While every site differs in scope, we complete most projects within 30 days. We often complete our projects much quicker than that. As quick as five - six days for a simple site.

Will You Do Work On My Existing Website? - Upgrading or changing your existing site is one of our Specialties. We usually work for a set fee or an hourly rate. All of our quotes are firm and we stick by them.

What Are The Payment Terms? - 50% is due at the start of the project and 50% is due upon completion.

Can I Make Future Upgrades To My Site? - Yes. Incremental upgrades or redesigns can be performed. After the initial design all changes are based on an hourly rate.

Why should I register a domain name? - Yes, a domain name is required. This is the address that people will find your website. Many organizations find it useful to have an e-mail address or URL (i.e.:www.your-name.com) that is similar to their company name. A domain name allows you to receive e-mail at a customized e-mail address. If your organization's name is Example, Inc., you could register the domain name EXAMPLE.COM and your e-mail address could be anything@example.com. Your customers would also be able to access your organization's WWW site by visiting "www.example.com" with their Web browser and sending e-mail to anything@example.com.

How much does a domain name cost? - We usually include the cost of the domain name in with the site as a FREE bonus for dealing with the Computer Geek.

How can I determine whether the domain name I want is available? - As a Free Service to our prospective customers The Computer Geek provides easy access to the InterNic database to conduct a domain name search for you. In addition to searching the InterNic's Whois database, The Computer Geek can assist you in selecting an effective name for your professional or personal needs.

What is a virtual host and do I need one? - To have a full-time Internet presence, your organization needs to have specially configured computers that are connected to the Internet full-time. The associated costs can be quite costly, depending on your connection speed, software and hardware configuration, along with maintenance requirements. A virtual hosting service relieves your organization from the burden of having dedicated hardware/software and human resources devoted to this. At the same time, virtual hosting services will give your organization a realistic and full-fledged Internet store-front to the rest of the Internet. Since your electronic store-front actually resides on a hosts computers, not yours, it's virtual. This is where the name "virtual host" comes from.

Specifically, a virtual hosting service provide the following:

  1. www.your company.com - a virtual Web server for your company
  2. ftp.your company.com - a virtual anonymous ftp server for your company. This allows you or your web designer to upload or download information to your web site.
  3. E-mail forwarding - you can have your e-mail address as anything@your company.com forwarded to your real e-mail address(es).

The above three comprise a true Internet presence package.

Depending on your hosting company's e-mail forwarding setup, you can have arbitrary e-mail aliases. A few examples: support@your company.com, sales@your company.com, info@your company.com, Webmaster@your company.com, personnel@your company.com. They are all forwarded to your real e-mail address(es) transparently.

The Computer Geek has a dedicated server that is:

  1. Best price/feature ratio you could possibly find on Internet.
  2. Fast redundant OC3 direct lines link to Internet Backbone.
  3. 7x24 Technical support with 99.9% network uptime.
  4. Complete web-based control center to get full control of your website.
  5. Support most features you need to build your website like CGI/PERL/PHP/SSI/SSL/MYSQL.

What should a professional web site include? - A professionally designed web site will include several common characteristics. As professional web designers it is our job to ensure that these characteristics are included in your web site. As a matter of reference we have included partial list of these points for your consideration.

File Size & Content Distribution
With a wide range of browsers, computer types, and modem speeds it is important to have your web pages load quickly and correctly. Failure to do so will result in a loss of potential visitors and in many cases cause their browser to crash. Eliminating this problem is a matter of professional design and programming. As a consideration keep in mind that your web pages should not be overdone with graphics, advanced design features, or content. The Computer Geek can assist you in establishing the perfect medium.

Clarity & Focus
Statistics for Internet users show that the average person spends only 7 seconds on each page. Designing a successful web site should always begin with complete focus and clarity of your message. Before submitting content or drafts to your designer we recommend that you consider the content of your message completely. The Computer Geek can then assist you in developing a web site that will effectively engage visitors with the content and message provided by your web site.

Quality of Content
Consider the follow questions when developing the content for your web site. Does your site contain useful information? Can a potential customer who is new to your business understand what you are selling? What purchasing decision do you want them to make at your web site? Are you giving them information to make that decision? And finally, is your site compelling? A site without solid content or engaging exploration will likely produce little results. If you have any questions regarding the content of your proposed, or existing web site, The Computer Geek can help.

Quality of Graphics & Color
For your web site to effectively stand out in today's market it is important that the use of colors and graphics are compelling and well structured. While the job of producing professional graphics should be left to your designer it is helpful to consider the following questions when compiling your materials or suggestions for your web site.

  1. Does the content of your images or suggestions support your message?
  2. Is there an effective color scheme or do your images clash with one another?
  3. Do the graphic elements enhance your web site through navigation or meaning, or do they cloud your message with distract?

Consistency
Consistency will give your web site a professional look and allow visitors to comprehend and effectively navigate your pages content. The Computer Geek place a great deal of importance in designing our customers web sites with a compelling yet consistent look. The result will be a professional web site that allows visitors to quickly navigate your web site to find relevant information. You can assist your designer by selecting materials that support your basic image or message.

Personality or Appeal
A successful web site will always reflect the personality or selected marketing image of its owner. As a result of the Internet's level playing field a professionally designed web site that demonstrates a good use of charisma can compete with even your industry's leading companies. You may have more to say than your competition, but without charisma your web site may never reflect it.

Customer Reviews:

If you're looking for a Joomla expert, look no fur
If you're looking for a Joomla expert, look no further. We hired The Computer Geek to migrate our Joomla site last summer. The move was smooth and successful with no down time at all. I've contacted Rich with various web development issues since then and he's always found the solution. Exceptional service at competitive prices.
Brenden Wright
Published:
Brenden Wright
brendenwright0@gmail.com
Rich was friendly & immediately helpful. Couldn't
Rich was friendly & immediately helpful. Couldn't get into my website to update it & had let the situation drag on for months. Clicked on this website & Rich was friendly & immediately helpful, said he could sort things out and did so with promptness & efficiency - not rushing off afterwards, but taking time to make sure the job was done properly. I'd certainly use this company again when I next have a problem. Well worth $120.
John Gordon
Published:
John Gordon
john@teamangelica.com
"If you have a problem with your website, or want
"If you have a problem with your website, or want to add some special functionality, you need to deal with someone you can trust who will fix your problem without making things worse. Finding someone like this is risky. How do you know he or she can do the job? How do you know you won't be left hanging? From our direct experience you can place your trust in these guys. The word 'fantastic' is much over-used these day but these people really are fantastic. Coming fresh into our site and knowing nothing about the specific software we were using, within minutes they were fixing issues. Frankly, I have no idea how you get this good. It's almost super-human. And when they hit a speed-bump, they don't turn around and place the onus on you like many specialists or blame someone else: they just fix it and move on. I trusted our entire site to them - more than 100 man-years of content - and within days we were completely fixed."
Stefan Youngs
Published:
Stefan Youngs
kildare4ever@icloud.com
Our website has an interface to another firm'
Our website has an interface to another firm's website so that prospective clients can leave their contact information for follow-up and tracking. This important hand-off function stopped working. I found Rich at The Computer Geek via search. He fixed this problem the same day, and improved the screen appearance for the prospective clients as well. The whole process was fast and efficient. I recommend this organization.
Tom Nutter
Published:
Tom Nutter
thomashnutter@gmail.com
Once again, Rich and his team have done it again!
Once again, Rich and his team have done it again! My outofbodies.com band website needed a quick fix that I couldn't for the life of me figure out how to do - and Rich took care of it! I will always come back to these guys - they're beyond great! They're friendly, thorough and quick! Got me up and running - I highly recommend them!
Donald Jefferes
Published:
Donald Jefferes
jzerony@aol.com
I am still learning how to navigate around WordPre
I am still learning how to navigate around WordPress but I LOVE the new site Rich! You guys did a great job! I appreciate your patience with me and your professionalism. I'm sure I will have questions and need your help down the road but in the meantime I will refer your services to anyone I know looking for web help.
Dominick Barzini
Published:
Dominick Barzini
pitisland@hvc.rr.com
My sites were hacked on July 22nd and Bluehost shu
My sites were hacked on July 22nd and Bluehost shut them all down till I could get them cleaned. It couldn't happen at a worse time. I didn't have the time, money or patience to deal with any of it, so I let them sit dead for 6 weeks. I wasn't happy with the company Bluehost recommended to fix them, so I spent that time looking around for other solutions. That brought me to computer-geek. I spent time looking through everything and must have read nearly 100 testimonials. I was sold, but still didn't feel like dealing with my sites. When I finally contacted CG, I worked with Rich Agnew to get everything going. Loved working with him. He was patient, explained things well and within minutes of sending him a startup fee he was working on the sites. Within 24 hours everything was back up and running again. 25 years ago I walked away from computer consulting. I know what a chore it can be both fixing things and working with customers to get that done. Might be why I just let things sit for 6 weeks, didn't feel like reliving any of that. Working with Rich got rid of all the hesitancy I had. If something ever goes wrong again, the only thing that would stop me from calling CG immediately would be cash flow. I'll call them ASAP once that is resolved. If my sites ever progress from hobby sites to money makers, I'll be contacting CG to see what else they can do. I highly recommend anyone reading this that needs help to do the same.
Ken Gortowski
Published:
Ken Gortowski
keng@kengortowski.com
I highly recommend Computer Geek. They responded q
I highly recommend Computer Geek. They responded quickly and are very easy to work with. Rich really took the time to listen and then gave me a quote before the work was started. I will use them again and again.
Cathy Graziano
Published:
Cathy Graziano
cathy@nationaldancefoundation.org
Anyone running a small business these days knows t
Anyone running a small business these days knows that Digital marketing is the back bone of any service related business and it's something we've struggled with for years before connecting with Rich. The Computer Geek Web Development & Hosting have helped us gain a competitive edge in our field and Rich has been so easy to deal with and he really knows what he's doing. Even in a tough year like COVID-19 our sales are up from last year. We would like to think Rich And his team for implementing all the changes that we needed for our website with such successful results.
Grant Dainty
Published:
Grant Dainty
grant@twintechheating.ca
Richard (The Computer Geek) has been extremely pro
Richard (The Computer Geek) has been extremely prompt with his replies, honest, very cordial, and most importantly, gets the job done quickly and professionally - a dream come true. He fixed my website in a day and I am so grateful. I've dealt with developers who charge an arm and a leg, but his fees are very fair. I've felt very comfortable working with Richard, and highly recommend him without any reservation.
Cynthia Yi
Published:
Cynthia Yi
cyi320@yahoo.com
[Read More Testimonials Here]

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