Frequently Asked Questions

FAQ Page
FAQ Page

To assist you in getting the most from your search for answers The Computer Geek has prepared a growing list of frequently asked questions. If you do not find the answers you are looking for please don't hesitate to Contact us. We look forward to your questions and are constantly working to make your investment in our services a positive one.

Where Do I Begin? - Call us at 905-426-1784 to speak to a Computer Geek Consultant or Email Us at Contact us.

How Long Will It Take To Build My Site? - While every site differs in scope, we complete most projects within 30 days. We often complete our projects much quicker than that. As quick as five - six days for a simple site.

Will You Do Work On My Existing Website? - Upgrading or changing your existing site is one of our Specialties. We usually work for a set fee or an hourly rate. All of our quotes are firm and we stick by them.

What Are The Payment Terms? - 50% is due at the start of the project and 50% is due upon completion.

Can I Make Future Upgrades To My Site? - Yes. Incremental upgrades or redesigns can be performed. After the initial design all changes are based on an hourly rate.

Why should I register a domain name? - Yes, a domain name is required. This is the address that people will find your website. Many organizations find it useful to have an e-mail address or URL (i.e.:www.your-name.com) that is similar to their company name. A domain name allows you to receive e-mail at a customized e-mail address. If your organization's name is Example, Inc., you could register the domain name EXAMPLE.COM and your e-mail address could be [email protected] Your customers would also be able to access your organization's WWW site by visiting "www.example.com" with their Web browser and sending e-mail to [email protected]

How much does a domain name cost? - We usually include the cost of the domain name in with the site as a FREE bonus for dealing with the Computer Geek.

How can I determine whether the domain name I want is available? - As a Free Service to our prospective customers The Computer Geek provides easy access to the InterNic database to conduct a domain name search for you. In addition to searching the InterNic's Whois database, The Computer Geek can assist you in selecting an effective name for your professional or personal needs.

What is a virtual host and do I need one? - To have a full-time Internet presence, your organization needs to have specially configured computers that are connected to the Internet full-time. The associated costs can be quite costly, depending on your connection speed, software and hardware configuration, along with maintenance requirements. A virtual hosting service relieves your organization from the burden of having dedicated hardware/software and human resources devoted to this. At the same time, virtual hosting services will give your organization a realistic and full-fledged Internet store-front to the rest of the Internet. Since your electronic store-front actually resides on a hosts computers, not yours, it's virtual. This is where the name "virtual host" comes from.

Specifically, a virtual hosting service provide the following:

  1. www.your company.com - a virtual Web server for your company
  2. ftp.your company.com - a virtual anonymous ftp server for your company. This allows you or your web designer to upload or download information to your web site.
  3. E-mail forwarding - you can have your e-mail address as [email protected] company.com forwarded to your real e-mail address(es).

The above three comprise a true Internet presence package.

Depending on your hosting company's e-mail forwarding setup, you can have arbitrary e-mail aliases. A few examples: [email protected] company.com, [email protected] company.com, [email protected] company.com, [email protected] company.com, [email protected] company.com. They are all forwarded to your real e-mail address(es) transparently.

The Computer Geek has a dedicated server that is:

  1. Best price/feature ratio you could possibly find on Internet.
  2. Fast redundant OC3 direct lines link to Internet Backbone.
  3. 7x24 Technical support with 99.9% network uptime.
  4. Complete web-based control center to get full control of your website.
  5. Support most features you need to build your website like CGI/PERL/PHP/SSI/SSL/MYSQL.

What should a professional web site include? - A professionally designed web site will include several common characteristics. As professional web designers it is our job to ensure that these characteristics are included in your web site. As a matter of reference we have included partial list of these points for your consideration.

File Size & Content Distribution
With a wide range of browsers, computer types, and modem speeds it is important to have your web pages load quickly and correctly. Failure to do so will result in a loss of potential visitors and in many cases cause their browser to crash. Eliminating this problem is a matter of professional design and programming. As a consideration keep in mind that your web pages should not be overdone with graphics, advanced design features, or content. The Computer Geek can assist you in establishing the perfect medium.

Clarity & Focus
Statistics for Internet users show that the average person spends only 7 seconds on each page. Designing a successful web site should always begin with complete focus and clarity of your message. Before submitting content or drafts to your designer we recommend that you consider the content of your message completely. The Computer Geek can then assist you in developing a web site that will effectively engage visitors with the content and message provided by your web site.

Quality of Content
Consider the follow questions when developing the content for your web site. Does your site contain useful information? Can a potential customer who is new to your business understand what you are selling? What purchasing decision do you want them to make at your web site? Are you giving them information to make that decision? And finally, is your site compelling? A site without solid content or engaging exploration will likely produce little results. If you have any questions regarding the content of your proposed, or existing web site, The Computer Geek can help.

Quality of Graphics & Color
For your web site to effectively stand out in today's market it is important that the use of colors and graphics are compelling and well structured. While the job of producing professional graphics should be left to your designer it is helpful to consider the following questions when compiling your materials or suggestions for your web site.

  1. Does the content of your images or suggestions support your message?
  2. Is there an effective color scheme or do your images clash with one another?
  3. Do the graphic elements enhance your web site through navigation or meaning, or do they cloud your message with distract?

Consistency
Consistency will give your web site a professional look and allow visitors to comprehend and effectively navigate your pages content. The Computer Geek place a great deal of importance in designing our customers web sites with a compelling yet consistent look. The result will be a professional web site that allows visitors to quickly navigate your web site to find relevant information. You can assist your designer by selecting materials that support your basic image or message.

Personality or Appeal
A successful web site will always reflect the personality or selected marketing image of its owner. As a result of the Internet's level playing field a professionally designed web site that demonstrates a good use of charisma can compete with even your industry's leading companies. You may have more to say than your competition, but without charisma your web site may never reflect it.

Customer Reviews:

We all have been VERY pleased with Adrian's vigila
We all have been VERY pleased with Adrian's vigilance in monitoring the website and his quick and successful repairs. Evan was also very helpful in solving all of my hacking problems. So in all aspects of the Computer Geeks we are very glad we are working with you.
Kenneth Bruscia PhD
Published:
Kenneth Bruscia PhD
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FIVE STARS + It's true, this is the place to go fo
FIVE STARS + It's true, this is the place to go for your web site needs. In my case, Justin fixed my problem immediately. It's such a comfort to know that I can reply on these people for any and all my web needs. You will not find a better team anywhere.
Paul Adler
Published:
Paul Adler
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We reached out to Rich and his team at Computer Ge
We reached out to Rich and his team at Computer Geek in July 2021. We were in desperate need of help because our former website design agency left us hanging with major website issues that needed immediate attention. Rich and his team were extremely helpful and quick to come to our rescue! They have helped us with numerous projects that have helped our SEO. Our sales have increased 30% since coming to Computer Geek. We've been working with them for about nine months now and are very pleased with their response time and helpful manner. Rich has proven himself to be trustworthy and dependable. We feel valued as a customer and look forward to continuing a relationship with Computer Geek.
Leigh Hutchens
Published:
Leigh Hutchens
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Just to say thank you for all the hard work. I can
Just to say thank you for all the hard work. I can't express enough how great it's been to send projects and they get done. Beyond that, your ability to work with three different folks in a personable way really has been a game changer for us. The improvements to our business because of your hard work have been significant.
Curtis Williams
Published:
Curtis Williams
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I would certainly like to recommend that anyone pu
I would certainly like to recommend that anyone pursing maintenance for a website to contact The Computer Geek. I have been using another company to do some maintenance on my site with moderate success. There were issues that were evidently beyond what could be handled by them. However, the professionals at The Computer Geek had them addressed and rectified in no time at all. The Computer Geek approached all of my requests focusing on my goals and the needed performance. Then, once versed, presented me with a very reasonable price. Once the projects were in motion, I found that the tasks were achieved before I expected, with professional results. Also, in one instance where The Computer Geeks brought an issue to my attention that I would have likely overlooked. This was accompanied by a recommendation on how to solve the issue. Overall The Computer Geeks exceeded my expectations!
David Pappas
Published:
David Pappas
[email protected]
I have a important website dedicated to the local
I have a important website dedicated to the local high school going back nearly 100 years. It was suddenly infected with a virus. Rich at Computer Geek fixed it within an hour. I cannot recommend him enough. I hope it's not for a long time, but the next time I need help, Rich is who I'm gonna call.
Eric Williams
Published:
Eric Williams
[email protected]
WOW! I have been wracking my brain for the past 30
WOW! I have been wracking my brain for the past 30 days trying to figure out who was hosting my company's website the domain owner, etc. Yesterday, when I googled for help and I clicked on the link to computer-geek.net and picked up the phone and called them. Rich answered and from there it was smooth sailing!
Rhonda Harding
Published:
Rhonda Harding
[email protected]
A note to let you know how much I appreciate your
A note to let you know how much I appreciate your team's work. Justin is on top of quickly solving any issues, making changes, reliable. Finding you was one of the luckiest days of my 74 years. I'd be honored if you'd add me to your list of references. And please stay healthy and in business. I got enough headaches from other folks.
Dan Cutrer
Published:
Dan Cutrer
[email protected]
We discovered an issue with our Oscommerce cart pr
We discovered an issue with our Oscommerce cart processing images. It is about 14 years old and heavily modified. Looking on google for some expert help I found Rich and reached out to him. We received a response the same day. The next day his team was working on our issue and was able to solve it within a few hours. Price was reasonable and we are very appreciative to find a competent and professional oscommerce expert to help successfully troubleshoot our issue.
Phillip Sirota
Published:
Phillip Sirota
[email protected]
I'm very new to the whole idea of having a website
I'm very new to the whole idea of having a website / blog. I used Bluehost.com and WordPress.org to create Thepredatorhunter.com and then managed to wreck it. On a Sunday morning I opened chat box with Rich and within a few hours everything was fantastic! This isn't just a company for big biz, if your new and small, The Computer Geek can help you out. In trouble? Stop fretting and start typing in the chat box. You will be glad you did!
Dennis Gilmore
Published:
Dennis Gilmore
[email protected]
[Read More Testimonials Here]

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