Fixing the There Has Been A Critical Error On Your Website
Published: September 6, 2021

Fixing the There Has Been A Critical Error On Your Website
Fixing the There Has Been A Critical Error On Your Website

One thing every website owner fears is their site going down. It's why you make sure you've got a site that can handle your business and your customers flawlessly. But what happens when you get the message "There has been a critical error on your website"? You can't stay shut out of your site forever; your customers need you! So here's a stress-free way to get around such a stressful WordPress error.

This error is the new "white screen of death" - a critical glitch in which your WordPress site (and often the backend as well) loads as a blank white page. These days instead of a blank page, you'll get the message "There has been a critical error on your website. Please check your site admin email inbox for instructions." This message is quite vague considering the gravity of the situation, but once you understand what caused it, it's simple to fix.

This error is generally caused by a PHP error which can be due to an error in the code, theme, or plugins that make your website run. Other reasons can be because you've surpassed the amount of memory you have or have had database corruption.

So there are a couple of fixes you can do to get your site running. First, we recommend you back your site up (even in this state) as you don't want to make the issue worse as you try to fix it! Next check to see if you can still access your website's backend. If you can, that's a huge bonus, but if you're unable to, then go through FTP/SFTP.

The first thing to try is to turn on debug mode which can help you trace the issue back to a specific error. If that doesn't help (or even if it does), try restoring your site from a recent backup. This isn't a surefire resolution, but if you can retrace your steps you may be able to avoid the thing that caused the crash in the first place (like a new plugin, etc). A couple of other strategies are:

  • Trying a default theme
  • Increase your PHP memory ceiling
  • Disabling all plugins
  • Scan for malware


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We all have been VERY pleased with Adrian's vigila
We all have been VERY pleased with Adrian's vigilance in monitoring the website and his quick and successful repairs. Evan was also very helpful in solving all of my hacking problems. So in all aspects of the Computer Geeks we are very glad we are working with you.
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Kenneth Bruscia PhD
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FIVE STARS + It's true, this is the place to go for your web site needs. In my case, Justin fixed my problem immediately. It's such a comfort to know that I can reply on these people for any and all my web needs. You will not find a better team anywhere.
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Paul Adler
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We reached out to Rich and his team at Computer Ge
We reached out to Rich and his team at Computer Geek in July 2021. We were in desperate need of help because our former website design agency left us hanging with major website issues that needed immediate attention. Rich and his team were extremely helpful and quick to come to our rescue! They have helped us with numerous projects that have helped our SEO. Our sales have increased 30% since coming to Computer Geek. We've been working with them for about nine months now and are very pleased with their response time and helpful manner. Rich has proven himself to be trustworthy and dependable. We feel valued as a customer and look forward to continuing a relationship with Computer Geek.
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Just to say thank you for all the hard work. I can
Just to say thank you for all the hard work. I can't express enough how great it's been to send projects and they get done. Beyond that, your ability to work with three different folks in a personable way really has been a game changer for us. The improvements to our business because of your hard work have been significant.
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I would certainly like to recommend that anyone pu
I would certainly like to recommend that anyone pursing maintenance for a website to contact The Computer Geek. I have been using another company to do some maintenance on my site with moderate success. There were issues that were evidently beyond what could be handled by them. However, the professionals at The Computer Geek had them addressed and rectified in no time at all. The Computer Geek approached all of my requests focusing on my goals and the needed performance. Then, once versed, presented me with a very reasonable price. Once the projects were in motion, I found that the tasks were achieved before I expected, with professional results. Also, in one instance where The Computer Geeks brought an issue to my attention that I would have likely overlooked. This was accompanied by a recommendation on how to solve the issue. Overall The Computer Geeks exceeded my expectations!
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David Pappas
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I have a important website dedicated to the local
I have a important website dedicated to the local high school going back nearly 100 years. It was suddenly infected with a virus. Rich at Computer Geek fixed it within an hour. I cannot recommend him enough. I hope it's not for a long time, but the next time I need help, Rich is who I'm gonna call.
Eric Williams
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Eric Williams
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WOW! I have been wracking my brain for the past 30
WOW! I have been wracking my brain for the past 30 days trying to figure out who was hosting my company's website the domain owner, etc. Yesterday, when I googled for help and I clicked on the link to computer-geek.net and picked up the phone and called them. Rich answered and from there it was smooth sailing!
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Rhonda Harding
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A note to let you know how much I appreciate your
A note to let you know how much I appreciate your team's work. Justin is on top of quickly solving any issues, making changes, reliable. Finding you was one of the luckiest days of my 74 years. I'd be honored if you'd add me to your list of references. And please stay healthy and in business. I got enough headaches from other folks.
Dan Cutrer
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Dan Cutrer
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We discovered an issue with our Oscommerce cart pr
We discovered an issue with our Oscommerce cart processing images. It is about 14 years old and heavily modified. Looking on google for some expert help I found Rich and reached out to him. We received a response the same day. The next day his team was working on our issue and was able to solve it within a few hours. Price was reasonable and we are very appreciative to find a competent and professional oscommerce expert to help successfully troubleshoot our issue.
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I'm very new to the whole idea of having a website
I'm very new to the whole idea of having a website / blog. I used Bluehost.com and WordPress.org to create Thepredatorhunter.com and then managed to wreck it. On a Sunday morning I opened chat box with Rich and within a few hours everything was fantastic! This isn't just a company for big biz, if your new and small, The Computer Geek can help you out. In trouble? Stop fretting and start typing in the chat box. You will be glad you did!
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Dennis Gilmore
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